Communication with your customers is always important, but it's especially critical when they first engage with you. Those first interactions set the tone, so here's how to get off on the right foot from the start.
Being an effective communicator is not just about how articulate you are, though that's important - it's also about how well you connect with people and the relationships you can form. Fortunately, "being good with people" is a skill you can learn (and need to learn) if you want to be successful.
Besides being well-capitalized with sufficient cash reserves, there are five key elements for success that new businesses -- especially franchises -- should keep in mind. These positives could become pitfalls if they are not executed thoroughly.
Eliminating or reducing the use of just a few key words and phrases, and substituting better ones, can have an enormous impact on yourself, your staff and your bottom line.
Rapid adaptation to change is vital in the post-pandemic world, but one age-old factor remains a business keystone: the execution of a clear and success-measurable plan.
The secret to success isn't always more work, effort or spending, but overcoming the impulse to always react in a way that feels necessary in any given moment.
Culture can be a differentiating factor in driving business success, attracting and retaining top talent, and offering stability and encouragement for employees.
Employees' needs, challenges and performance vary over time, so ongoing training is vital, but how can you be certain that workshops you select will pay off…for you and for them?
In this post, I share my vision of the importance of communication skills for a leader and some tips that help me represent the company to different audiences.