Down but not out. That was the story of the major airlines for much of 2020 after they took the mother of all batterings in the face of the COVID pandemic.
Earnings season kicked off on Tuesday, and executives are sounding off on the stimulus stalemate and the risks it poses to the ongoing economic recovery.
The third-largest U.S. carrier by passenger traffic also said passenger unit revenue would fall between 6.5 percent and 7.5 percent from a year earlier.
The second-largest U.S. carrier at times did not return wheelchairs to customers promptly or give them adequate help, according to Department of Transportation.
A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.