Online Community | Page 2

As the world gets smaller through technology, startups need to take note and freshen up their communications strategy.

Forums and message boards can help you connect with customers -- but keep the marketing messages to a minimum.

A study of more than 11 million consumer conversations online takes a close look at how people review and purchase products online -- and how user-generated reviews can affect your own brand or business.

Here are five things online business owners can do to help protect their users.